Support
Help when a workflow stops behaving.
Report a problem, request a change or ask for help with an existing AutoBusiness workflow.
Start with one repeated process. You do not need a complete technical brief.
Support methods
Pick the option closest to the situation.
Support request
Tell us what happened.
Existing request
Check an existing support request.
We will send status information to the email address on file — never to any email that does not match the reference.
Quick checks
A few things to check before submitting a request.
- Is the internet connection working?
- Has the source record been completed?
- Was the workflow paused intentionally?
- Has a password or connection changed?
- Is the source system reporting an outage?
- Did the action already complete?
- Is the item waiting for human approval?
- Was the expected date or trigger reached?
- Has the issue happened more than once?
Workflow status
Current operating status.
A live status feed is not connected. The indicator below is neutral and will be replaced when a monitoring system is configured.
- Operational
- Degraded performance
- Partial interruption
- Major interruption
- Planned maintenance
Support expectations
How response times are shaped.
- —Support agreement
- —Impact
- —Business hours
- —System availability
- —Third-party providers
- —Information supplied
- —Need for specialist access
We will review the request, confirm the impact and advise the next practical step.
Privacy & security
Please do not upload passwords, API keys, authentication codes, full payment card information or unredacted sensitive records unless a secure method has been arranged.
Support FAQ
Questions we hear about support.
Need help?
Tell us what happened and what the workflow should have done.
Start with one repeated process. You do not need a complete technical brief.